Patient Information & FAQs

Aleafiate Health Clinics Policies

Appointment policy:

Before a patient's appointment can begin, they are required to submit an eligibility form and after that is the Intake form. This form likely collects important information about the patient's medical history, current health status, insurance coverage, and any relevant documentation.

The eligibility form serves as a preliminary assessment tool. It helps the team at Aleafiate gather necessary information about the patient's condition and determine whether the patient is eligible for the services offered.

Medicinal Cannabis is a restricted S8 medication, and the Health Care Practitioner may need additional information before prescribing it as part of the TGA application process. This may include a Health Summary, Specialist Clearance Letter, or Pathology results. Failure to provide required paperwork may lead to appointment cancellation.

Script policy:

After the consultation, the clinic utilizes an efficient script delivery process to enhance patient experience and convenience. This involves sending the script directly to the patient's preferred pharmacy and to the patient themselves via email along with the necessary Therapeutic Goods Administration (TGA) approval.

To streamline the script delivery further and ensure patient safety, the clinic employs an advanced eScript software. This software can identify whether the patient has already been prescribed monitored medicines by another healthcare practitioner. If such matches are found based on specific criteria, the system can reject the script to prevent potential interactions or duplications.

Zero Tolerance policy:

Aleafiate maintains a zero-tolerance policy towards verbal abuse directed at their staff. Such behaviour, including swearing, or making unnecessary remarks, will not be tolerated. Abusive language affects the staff’s well-being, and any excessive or aggressive behaviour will result in the patient being asked to seek treatment elsewhere.

Cancellation and Refund policy:

Please be aware that practitioners will call patient as close to their appointment time as possible. If a Patient need to reschedule, please provide 24 hours’ notice to avoid a fee. Missing an appointment will result in non- refundable fee after the practitioner attempts to call patient twice.

Communication:

Communication is either via SMS appointment reminders, messages, and or emails.

Privacy Policy:

Aleafiate is committed to safeguarding the confidentiality of patient personal information and health records. Aleafiate may share patients' private information with their third-party partner Halaxy to facilitate telehealth appointments.